We stand behind our products and are pleased to offer a 100% Money-Back Guarantee if you are unhappy with your purchase. In order to receive your refund, contact us at firstname.lastname@example.org, quote your order number, let us know what is wrong with the product and we will get in touch with you to process your refund.
1) Contact email@example.com with order number and information on why you want to return your order
2) We will get back to you regarding instructions to send the faulty product back to us. Product must be sent back at your own expense in order to receive your refund.
3) Upon receiving the returned product we will issue you for a full refund for the faulty product(s) plus GST and shipping on the original order. Unfortunately, we cannot reimburse or credit for shipping charges incurred for you to return the product to us.
If you have any further questions about our return policy please email us at firstname.lastname@example.org.